Service Rules and Procedures

Professional Standards and Policies

• Ethical Practice: All services adhere to the ethical and legal standards of New York State Law.

• Response Time: Please allow 3-12 hours for a reply to any communications.

• Session Length: We offer 60-minute and 90-minute sessions. 120-minute sessions are available upon request.

• Confidentiality: Your privacy is always protected under HIPAA (Health Insurance Portability and Accountability) laws.

• Booking & Payment: Full prepayment is required to secure your appointment. A valid card must also be on file. The remaining balance is due at the end of your session, before the therapist leaves.

• Cancellation Policy:

  • Less than 5 hours' notice: The full cost of the session is due.

  • No-show: The full session cost will be charged to the card on file.

  • Less than 3 hours' notice: The full session cost is immediately due.

• Professional Development: Our service provider stays up-to-date with the latest techniques through continuous education, workshops, and regular practice.

• Sanitization: All equipment and tools are thoroughly sanitized and disinfected between clients.

• Client Responsibility: Clients are required to complete intake forms and health histories with complete honesty.

• Sobriety Requirement: Clients must be fully present and not under the influence of alcohol or drugs during their session.

• Zero Tolerance for Harassment: Any form of sexual harassment (verbal or physical) will result in the immediate termination of the session, and the total cost of the service must be paid immediately.